At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Americas Director, Program Management is personally responsible and accountable for all services and support aspects for major accounts - acting as a single point of contact for the customer. This includes implementation, rollout, and delivery of products and services as well as business development and generating new business jointly with the sales team.

The Director is also responsible for the performance of the project management community, working closely with the Service’s Director to ensure delivery as per agreed KPIs and practices.

General Roles and Responsibilities

• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices
• Full ownership & accountability of projects (Day 1)
• Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets
• Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor
• Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities
• Responsible for customer satisfaction and transaction survey results conducted for project management community
• Defining project goals and delivery plans, KPIs for project managers and objectives
• Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production
• Directly responsible for improving and maintaining long-term customer satisfaction goals
• Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor
• Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting
• Provide guidance to other PMs while working with the assigned major account
• Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program
• Serve as an escalation point for the customer

Requirements

• At least eight to ten years of account & customer management experience

• At least three years of management experience

• Knowledge of both theoretical and practical aspects of project management

  • PMI Certification is an asset

• Contact Center industry background (Avaya, Cisco) and strong technical orientation

• Software / solution deployment projects delivery experience in the IT world

• Experience working in multi-culture environment, serving regional and global customers

• Bachelor or Masters degree in IT management or Business preferred

Competencies

• Customer Management

  • Excellent communication and presentation skills, mainly with executives
  • Understand the client business and technical environment – be a business enabler
  • Able to identify potential challenges, mitigate risks and manage escalations

• Account Management

  • Strategic – be able to anticipate down the road initiatives with clients
  • Good business and financial understanding
  • Lead team and processes on time-on budget-on quality

• Leadership and management

  • Ability to develop, drive, and contribute in a high performance team
  • Ability to manage a team in matrix environment
  • Ability to partner, align and coordinate with the sales team.

Key Success Factors

• Delivery performance
• Customer Satisfaction – internal and external
• Business growth; new services booking and reoccurring revenue
• Optimization of P&L

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

This position supports Baytek International. Baytek International, a Datacor company, delivers mission-critical Laboratory Information Management Systems (LIMS) and Quality Control (QC) software to leading oil refineries and chemical manufacturers. Our solutions support product quality, ASTM compliance, regulatory adherence, and operational efficiency across complex refinery lab environments.

We’re looking for an early-career Implementation Specialist with foundational knowledge of laboratory operations and a genuine interest in helping refinery and chemical labs modernize through software. This role is ideal for someone with hands-on lab experience—whether through a technician role, internship, or related academic work—who’s ready to grow into a client-facing technical career. You’ll learn from experienced team members while contributing to real implementations from day one.

The Role:

As an Implementation Specialist, you will support full-cycle implementations of Baytek’s LIMS/QC solutions for refinery and chemical manufacturing clients. Working alongside senior team members, you’ll help configure workflows, assist with training, and learn to translate real-world lab processes into reliable system configurations. Over time, you’ll take on increasing ownership of project tasks and client interactions.This position blends lab knowledge, technical learning, process improvement, and customer collaboration—with a strong emphasis on mentorship and professional development.

Key Responsibilities

Implementation Support & Customer Collaboration

• Support senior implementation leads during customer deployments, learning the end-to-end project lifecycle.
• Assist in gathering requirements from customer stakeholders (Lab, Operations, Engineering, IT, Compliance) and documenting lab processes.
• Help coordinate project tasks and track milestones to support on-time delivery.

LIMS Configuration & Workflow Design

• Assist with configuring LIMS/QC workflows, including refinery sample tracking (units, tanks, streams), QC testing and results validation, and product release processes.
• Learn to align configurations with ASTM-based testing and refinery quality operations under the guidance of senior team members.
• Support instrument integration tasks and help document workflow configurations (GC, distillation, flash point, viscosity, vapor pressure, etc.).

Training Support & Documentation

• Assist in delivering training sessions for lab teams (chemists, technicians, supervisors) across varying technical skill levels.
• Help create and maintain documentation and knowledge transfer materials (SOPs, job aids, configuration notes).
• Support rollout readiness activities, including preparing training environments and organizing materials.

Troubleshooting & Learning

• Assist with troubleshooting technical and process-related issues during implementation and go-live support.
• Learn to identify opportunities to improve lab workflows, data quality, and reporting through system optimization.
• Provide observations and feedback to senior team members to support product improvement efforts.

Professional Development

• Actively participate in team learning through templates, best practices, and reusable configuration patterns.
• Build domain expertise in refinery lab operations, LIMS technology, and implementation methodology.
• Pursue relevant certifications or training as recommended by your manager.

Minimum Qualifications:

• 1–3 years of laboratory experience in a refinery, petrochemical, industrial, or related lab environment (hands-on bench work, co-op, or internship experience counts).
• Foundational knowledge of one or more of the following: ASTM-aligned lab testing practices, instrument operation and calibration basics, or quality systems and compliance concepts.
• Strong communication skills and a willingness to learn customer-facing responsibilities.
• Problem-solving mindset with attention to detail.
• Willingness to travel 25–50% across North America.
• Bachelor’s degree in Chemistry, Chemical Engineering, or a related scientific field (or equivalent experience).

Preferred Qualifications:

• Exposure to LIMS software in any capacity (user, administrator, or implementation support).
• Familiarity with refinery products and blending operations (gasoline, diesel, bunker fuel).
• Basic working knowledge of SQL, Excel data handling, or general IT concepts.
• Experience writing SOPs, work instructions, or technical documentation.
• Interest in process improvement and workflow optimization.

EOE Statement:

Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Use of AI During Interviews:

At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We’re interested in hearing your experience, your approach, and how you think through challenges.

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

This position supports Baytek International. Baytek International, a Datacor company, delivers mission-critical Laboratory Information Management Systems (LIMS) and Quality Control (QC) software to leading oil refineries and chemical manufacturers. Our solutions support product quality, ASTM compliance, regulatory adherence, and operational efficiency across complex refinery lab environments.

We’re looking for an early-career Implementation Specialist with foundational knowledge of laboratory operations and a genuine interest in helping refinery and chemical labs modernize through software. This role is ideal for someone with hands-on lab experience—whether through a technician role, internship, or related academic work—who’s ready to grow into a client-facing technical career. You’ll learn from experienced team members while contributing to real implementations from day one.

The Role:

As a Lead Implementation Specialist, you will lead and support full-cycle implementations of Baytek’s LIMS/QC solutions for refinery and chemical manufacturing clients. You’ll work directly with lab managers, chemists, technicians, IT, and operations stakeholders to configure workflows, drive user adoption, train teams, and ensure the system supports regulatory and business requirements. This position blends lab subject matter expertise, process improvement, technical troubleshooting, and customer-facing leadership.

Key Responsibilities:

Implementation Leadership & Customer Partnership

• Serve as the primary implementation lead and refinery lab subject matter expert during customer deployments.
• Partner with customer stakeholders (Lab, Operations, Engineering, IT, Compliance) to gather requirements and map real-world lab processes into system workflows.
• Guide project planning and execution to ensure on-time delivery, adoption, and long-term success.

LIMS Configuration & Workflow Design

• Configure LIMS/QC workflows to support:

  • Refinery sample tracking (units, tanks, streams)
  • QC testing and results validation
  • Product release and compliance requirements

• Align configurations with ASTM-based testing and refinery quality operations.

• Support instrument integration and workflow alignment with real lab operations (GC, distillation, flash point, viscosity, vapor pressure, etc.).

Training, Change Management & Adoption

• Deliver structured training for lab teams (chemists, technicians, supervisors, and other users) across varying technical skill levels.
• Coach labs through rollout readiness, best practices, and process changes required for successful adoption.
• Provide documentation and knowledge transfer materials (SOPs, job aids, configuration notes).

Troubleshooting & Continuous Improvement

• Troubleshoot technical and process-related issues during implementation and go-live support.
• Identify opportunities to improve lab workflows, data quality, efficiency, and reporting through system optimization.
• Provide structured feedback to internal teams for product improvements based on real-world customer needs.

Internal Leadership & Mentorship

• Support team standardization through templates, best practices, and reusable configuration patterns.
• Mentor junior implementation specialists as needed.

Minimum Qualifications:

• 5+ years of refinery, petrochemical, or industrial laboratory experience (hands-on lab operations strongly preferred).

• Demonstrated knowledge of:

  • ASTM-aligned lab testing practices
  • Instrument maintenance and calibration
  • Quality systems, compliance, and audit readiness (EPA/OSHA familiarity preferred)

• Prior experience in one or more of the following:

  • LIMS administration (preferred)
  • LIMS implementation support
  • Leading or supporting lab system rollouts and process change initiatives

• Strong communication and training skills, with the ability to guide teams through complex operational change.

• Strong problem-solving and troubleshooting mindset.

• Willingness to travel 25–50% across North America.

Preferred Qualifications:

• Experience as a Laboratory Manager or Lab Supervisor, including scheduling, training, performance coaching, and cross-functional collaboration.

• Experience supporting or overseeing:

  • Lab budgets, inventory, procurement, and proficiency testing
  • Method development and continuous improvement initiatives

• Familiarity with refinery blending operations and QC impacts (gasoline/diesel/bunker fuel).

• Working knowledge of:

  • SQL / reporting concepts
  • Excel data handling
  • Basic IT administration responsibilities for lab systems

EOE Statement:

Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Use of AI During Interviews:

At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We’re interested in hearing your experience, your approach, and how you think through challenges.

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026.

Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it’s really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit!

Location: This role is fully remote but must overlap with an East Africa timezone by at least 4 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.

Priority Application Deadline: June 12, 2026

About this role

GiveDirectly is experiencing an exciting period of growth and is looking to hire a Flex Senior Manager to lead programming across the countries in which we operate. In this role, you will be crucial in developing opportunities for new business, building partnerships, and designing, launching, and managing new and existing programs. This is an opportunity to drive impact and innovation in the cash sector when cash is receiving unprecedented attention and interest in the public eye.

Travel: You will be expected to travel on short notice and might need to spend significant time in any of GiveDirectly’s countries of operation.

Internal note: Members of the Internal Audit may apply to this role

Reports to: Chief of Staff, Programs

Level: SM

Travel Requirement: You will be expected to travel on short notice and might need to spend significant time in any of GiveDirectly’s countries of operation. Estimated travel is ~50-60%

What you’ll do:

End-to-end project management

• Own a rich project management plan and coordinate with stakeholders to ensure successful end-to-end execution
• Design operational models for new programs, including assessing trade-offs of different design decisions (e.g., targeting, payments, customer service)
• Define, track, and report operational and efficiency metrics
• Dynamically identify operational vulnerabilities (e.g. fraud, brand risk etc) and create solutions to de-risk
• Directly supervise multi-layered teams whose responsibilities include field team hiring and management, operations quality assurance, and business diligence support

Project and People Management

• Lead cross-functional project teams, managing internal stakeholders and ensuring strong delivery of projects
• Directly manage one or more Managers to deliver high-quality operations and programming
• Create a strong team culture rooted in GD’s values. Cultivate and grow exceptional talent.
• Establish and maintain high-quality relationships with donors and operational partners
• Drive communication and alignment across a variety of internal and external stakeholders, including GD senior management, donors, operational partners, researchers, and payment providers

New business development

• Contribute to project design and project-manage new opportunities
• Scope new markets, including operational diligence, feasibility, and risk assessments for pilots and inbound proposal
• Identify and pursue fundraising opportunities for new programs
• Collaborate with partnerships team to create content to drive donor conversations and position GiveDirectly as a leader in the global cash space

What you’ll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• 4-7+ years of work experience in a problem-solving heavy role (field management, consulting, analytics)
• Exceptional ability to work analytically through complex operational questions & run robust analyses to inform management and programming decisions
• Strong communications skills, including speaking, writing, presenting, and negotiating across diverse audiences
• Enthusiasm for dynamic  environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
• Ability to approach tasks with resourcefulness and to work in a highly self-directed manner
• Ability to manage day-to-day operations while simultaneously building more robust, efficient systems
• Experience and high comfort level working in developing-country or high-risk settings

Desired Skills and Experiences

• Understanding the context in our countries of operation  strongly preferred
• Experience working in conflict settings
• Fluency in multiple other GiveDirectly working languages (French, Portuguese)

Compensation

At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here.

Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income.

United States

• Base Salary: $109,200
• Bonus at Target Performance: 10% (~$10,920, with potential for upside. For reference, with the organization’s current performance multiplier, this amount would be $12,776 in 2025)
• Estimated Total Compensation at Target: $120,120+
• Annual Benefits Stipend: $21,393

United Kingdom

• Base Salary: £71,400
• Bonus at Target Performance: 10% (~£7,140, with potential for upside. For reference, with the organization’s current performance multiplier, this amount would be £8,354 in 2025)
• Estimated Total Compensation at Target: £78,540+
• Annual Benefits Stipend: £2,760

Kenya

• Base Salary: $77,500
• Bonus at Target Performance: 10% (~$7,750, with potential for upside. For reference, with the organization’s current performance multiplier, this amount would be $9,068 in 2025)
• Estimated Total Compensation at Target: $85,250+
• Annual Benefits Stipend: $8,453

Why work at GiveDirectly?

At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

• A supportive team that works hard and cares hard
• A robust health benefits plan (exact details will vary by country)
• Flexible paid time off that staff is encouraged to take
• Allowances for desk set-up and learning and development

This role is fully remote, so if you are not based in the US, UK or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process.

#LI-REMOTE

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

This position supports Baytek International. Baytek International, a Datacor company, delivers mission-critical Laboratory Information Management Systems (LIMS) and Quality Control (QC) software to leading oil refineries and chemical manufacturers. Our solutions support product quality, ASTM compliance, regulatory adherence, and operational efficiency across complex refinery lab environments.

We’re looking for an early-career Implementation Specialist with foundational knowledge of laboratory operations and a genuine interest in helping refinery and chemical labs modernize through software. This role is ideal for someone with hands-on lab experience—whether through a technician role, internship, or related academic work—who’s ready to grow into a client-facing technical career. You’ll learn from experienced team members while contributing to real implementations from day one.

The Role:

As an Implementation Specialist, you will support full-cycle implementations of Baytek’s LIMS/QC solutions for refinery and chemical manufacturing clients. Working alongside senior team members, you’ll help configure workflows, assist with training, and learn to translate real-world lab processes into reliable system configurations. Over time, you’ll take on increasing ownership of project tasks and client interactions.This position blends lab knowledge, technical learning, process improvement, and customer collaboration—with a strong emphasis on mentorship and professional development.

Key Responsibilities

Implementation Support & Customer Collaboration

• Support senior implementation leads during customer deployments, learning the end-to-end project lifecycle.
• Assist in gathering requirements from customer stakeholders (Lab, Operations, Engineering, IT, Compliance) and documenting lab processes.
• Help coordinate project tasks and track milestones to support on-time delivery.

LIMS Configuration & Workflow Design

• Assist with configuring LIMS/QC workflows, including refinery sample tracking (units, tanks, streams), QC testing and results validation, and product release processes.
• Learn to align configurations with ASTM-based testing and refinery quality operations under the guidance of senior team members.
• Support instrument integration tasks and help document workflow configurations (GC, distillation, flash point, viscosity, vapor pressure, etc.).

Training Support & Documentation

• Assist in delivering training sessions for lab teams (chemists, technicians, supervisors) across varying technical skill levels.
• Help create and maintain documentation and knowledge transfer materials (SOPs, job aids, configuration notes).
• Support rollout readiness activities, including preparing training environments and organizing materials.

Troubleshooting & Learning

• Assist with troubleshooting technical and process-related issues during implementation and go-live support.
• Learn to identify opportunities to improve lab workflows, data quality, and reporting through system optimization.
• Provide observations and feedback to senior team members to support product improvement efforts.

Professional Development

• Actively participate in team learning through templates, best practices, and reusable configuration patterns.
• Build domain expertise in refinery lab operations, LIMS technology, and implementation methodology.
• Pursue relevant certifications or training as recommended by your manager.

Minimum Qualifications:

• 1–3 years of laboratory experience in a refinery, petrochemical, industrial, or related lab environment (hands-on bench work, co-op, or internship experience counts).
• Foundational knowledge of one or more of the following: ASTM-aligned lab testing practices, instrument operation and calibration basics, or quality systems and compliance concepts.
• Strong communication skills and a willingness to learn customer-facing responsibilities.
• Problem-solving mindset with attention to detail.
• Willingness to travel 25–50% across North America.
• Bachelor’s degree in Chemistry, Chemical Engineering, or a related scientific field (or equivalent experience).

Preferred Qualifications:

• Exposure to LIMS software in any capacity (user, administrator, or implementation support).
• Familiarity with refinery products and blending operations (gasoline, diesel, bunker fuel).
• Basic working knowledge of SQL, Excel data handling, or general IT concepts.
• Experience writing SOPs, work instructions, or technical documentation.
• Interest in process improvement and workflow optimization.

EOE Statement:

Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Use of AI During Interviews:

At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We’re interested in hearing your experience, your approach, and how you think through challenges.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Americas Director, Program Management is personally responsible and accountable for all services and support aspects for major accounts - acting as a single point of contact for the customer. This includes implementation, rollout, and delivery of products and services as well as business development and generating new business jointly with the sales team.

The Director is also responsible for the performance of the project management community, working closely with the Service’s Director to ensure delivery as per agreed KPIs and practices.

General Roles and Responsibilities

• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices
• Full ownership & accountability of projects (Day 1)
• Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets
• Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor
• Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities
• Responsible for customer satisfaction and transaction survey results conducted for project management community
• Defining project goals and delivery plans, KPIs for project managers and objectives
• Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production
• Directly responsible for improving and maintaining long-term customer satisfaction goals
• Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor
• Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting
• Provide guidance to other PMs while working with the assigned major account
• Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program
• Serve as an escalation point for the customer

Requirements

• At least eight to ten years of account & customer management experience

• At least three years of management experience

• Knowledge of both theoretical and practical aspects of project management

  • PMI Certification is an asset

• Contact Center industry background (Avaya, Cisco) and strong technical orientation

• Software / solution deployment projects delivery experience in the IT world

• Experience working in multi-culture environment, serving regional and global customers

• Bachelor or Masters degree in IT management or Business preferred

Competencies

• Customer Management

  • Excellent communication and presentation skills, mainly with executives
  • Understand the client business and technical environment – be a business enabler
  • Able to identify potential challenges, mitigate risks and manage escalations

• Account Management

  • Strategic – be able to anticipate down the road initiatives with clients
  • Good business and financial understanding
  • Lead team and processes on time-on budget-on quality

• Leadership and management

  • Ability to develop, drive, and contribute in a high performance team
  • Ability to manage a team in matrix environment
  • Ability to partner, align and coordinate with the sales team.

Key Success Factors

• Delivery performance
• Customer Satisfaction – internal and external
• Business growth; new services booking and reoccurring revenue
• Optimization of P&L

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

About Us:

Datacor is the leading provider of software solutions, including ERP, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications.

This position supports Baytek International. Baytek International, a Datacor company, delivers mission-critical Laboratory Information Management Systems (LIMS) and Quality Control (QC) software to leading oil refineries and chemical manufacturers. Our solutions support product quality, ASTM compliance, regulatory adherence, and operational efficiency across complex refinery lab environments.

We’re looking for an early-career Implementation Specialist with foundational knowledge of laboratory operations and a genuine interest in helping refinery and chemical labs modernize through software. This role is ideal for someone with hands-on lab experience—whether through a technician role, internship, or related academic work—who’s ready to grow into a client-facing technical career. You’ll learn from experienced team members while contributing to real implementations from day one.

The Role:

As a Lead Implementation Specialist, you will lead and support full-cycle implementations of Baytek’s LIMS/QC solutions for refinery and chemical manufacturing clients. You’ll work directly with lab managers, chemists, technicians, IT, and operations stakeholders to configure workflows, drive user adoption, train teams, and ensure the system supports regulatory and business requirements. This position blends lab subject matter expertise, process improvement, technical troubleshooting, and customer-facing leadership.

Key Responsibilities:

Implementation Leadership & Customer Partnership

• Serve as the primary implementation lead and refinery lab subject matter expert during customer deployments.
• Partner with customer stakeholders (Lab, Operations, Engineering, IT, Compliance) to gather requirements and map real-world lab processes into system workflows.
• Guide project planning and execution to ensure on-time delivery, adoption, and long-term success.

LIMS Configuration & Workflow Design

• Configure LIMS/QC workflows to support:

  • Refinery sample tracking (units, tanks, streams)
  • QC testing and results validation
  • Product release and compliance requirements

• Align configurations with ASTM-based testing and refinery quality operations.

• Support instrument integration and workflow alignment with real lab operations (GC, distillation, flash point, viscosity, vapor pressure, etc.).

Training, Change Management & Adoption

• Deliver structured training for lab teams (chemists, technicians, supervisors, and other users) across varying technical skill levels.
• Coach labs through rollout readiness, best practices, and process changes required for successful adoption.
• Provide documentation and knowledge transfer materials (SOPs, job aids, configuration notes).

Troubleshooting & Continuous Improvement

• Troubleshoot technical and process-related issues during implementation and go-live support.
• Identify opportunities to improve lab workflows, data quality, efficiency, and reporting through system optimization.
• Provide structured feedback to internal teams for product improvements based on real-world customer needs.

Internal Leadership & Mentorship

• Support team standardization through templates, best practices, and reusable configuration patterns.
• Mentor junior implementation specialists as needed.

Minimum Qualifications:

• 5+ years of refinery, petrochemical, or industrial laboratory experience (hands-on lab operations strongly preferred).

• Demonstrated knowledge of:

  • ASTM-aligned lab testing practices
  • Instrument maintenance and calibration
  • Quality systems, compliance, and audit readiness (EPA/OSHA familiarity preferred)

• Prior experience in one or more of the following:

  • LIMS administration (preferred)
  • LIMS implementation support
  • Leading or supporting lab system rollouts and process change initiatives

• Strong communication and training skills, with the ability to guide teams through complex operational change.

• Strong problem-solving and troubleshooting mindset.

• Willingness to travel 25–50% across North America.

Preferred Qualifications:

• Experience as a Laboratory Manager or Lab Supervisor, including scheduling, training, performance coaching, and cross-functional collaboration.

• Experience supporting or overseeing:

  • Lab budgets, inventory, procurement, and proficiency testing
  • Method development and continuous improvement initiatives

• Familiarity with refinery blending operations and QC impacts (gasoline/diesel/bunker fuel).

• Working knowledge of:

  • SQL / reporting concepts
  • Excel data handling
  • Basic IT administration responsibilities for lab systems

EOE Statement:

Datacor is an Equal Opportunity Employer and does not discriminate on the basis or race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Use of AI During Interviews:

At Datacor, we value thoughtful problem-solving and authentic perspectives. To ensure a fair and consistent evaluation process, we ask that candidates do not use generative AI tools or outside assistance during live interviews unless explicitly stated otherwise. We’re interested in hearing your experience, your approach, and how you think through challenges.

Employment setup

This is a full-time, permanent position operated on a remote basis. Arabian Private Holdings is a Saudi Arabian firm, and this role is conducted as a remote engagement. Candidates should be based in Bulgaria or within a neighboring region to ensure manageable timezone overlap. You must already possess the legal right to work in your current country of residence. While the firm is headquartered in Riyadh, the day to day work for this role involves direct support for a specific project involving an international logistics firm with active operations in Bulgaria. We require a minimum of five hours overlap with the Saudi Arabia workday (UTC+3). This role is paid and includes professional development through direct work with the firm principals. The hiring process involves an initial review of written materials, a logical reasoning assessment, and two rounds of video interviews.

About the role

The Project Assistant provides the organizational backbone for our client mandates, ensuring that administrative tasks do not hinder the progress of our strategic work. This position exists to manage the flow of information between the principals and our clients, specifically as we coordinate a governance review for an international logistics firm. It is a necessary function that allows our senior partners to stay focused on high level analysis while you maintain the structured documentation required for successful project delivery.

About Arabian Private Holdings

Arabian Private Holdings operates on the principle that many corporate problems are solved through direct attention rather than large teams of junior staff. We work with family groups, listed corporations, and government entities to provide honest, independent advice on strategy and portfolio Management. Our structure is principal led: every client receives the direct focus of the people accountable for the results. We avoid complex hierarchies and focus on providing a clear view of business performance. We are a remote firm, choosing to prioritize the quality of our thought and the strength of our relationships over physical office presence.

What you will do

• Maintain and update project schedules to track the completion of specific milestones for our logistics sector clients.
• Coordinate meetings and prepare briefing notes that summarize the key points discussed during partner sessions.
• Conduct basic desk research on industry trends and regulatory changes within the logistics and transport sectors.
• Draft initial versions of project reports, ensuring that the grammar and formatting meet the firm standards.
• Keep our internal document folders organized so that all versions of a mandate are easily accessible to the principals.
• Follow up on information requests sent to client teams to ensure data is received on time for our weekly reviews.
• Monitor specific project emails and flag urgent requests that require immediate principal attention.
• Prepare presentation slides based on handwritten notes or rough drafts provided by the partners.

What we are looking for

• A high degree of written precision and the ability to summarize complex information into simple sentences.
• Comfortable using standard office tools such as Microsoft Word, Excel, and shared document platforms.
• Logical rigor in organizing tasks and a preference for order and structure in your daily work.
• Eager to learn about corporate governance and how large holding companies operate.
• Familiar with the basic concepts of project coordination and managing deadlines.
• Able to work independently in a remote environment while keeping the team updated on progress.
• Some exposure to business environments through internships or previous entry level office roles.

How we work

We operate as a lean, remote team that values quiet productivity and direct communication. Our way of working is built on trust and the assumption that everyone is capable of managing their own schedule to meet deadlines. We do not believe in unnecessary meetings or long email threads: we prefer brief, clear updates. Because we are a principal led firm, you will have regular interactions with senior partners who will provide guidance on your work. We focus on getting the work right the first time and take pride in the accuracy of our documentation. This role offers an environment where your contributions have a visible effect on the outcome of a mandate.

What the role offers

• Broad exposure to the decision making processes of major international holding companies.
• Flexible remote working that allows you to manage your time without a commute.
• Direct mentoring from experienced partners who are leaders in their respective fields.
• Training in professional writing and the development of structured logical thinking.
• The opportunity to support a high priority project for an international logistics client.
• A stable, full time position within a professional firm that values quality over volume.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

The Americas Director, Program Management is personally responsible and accountable for all services and support aspects for major accounts - acting as a single point of contact for the customer. This includes implementation, rollout, and delivery of products and services as well as business development and generating new business jointly with the sales team.

The Director is also responsible for the performance of the project management community, working closely with the Service’s Director to ensure delivery as per agreed KPIs and practices.

General Roles and Responsibilities

• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices
• Full ownership & accountability of projects (Day 1)
• Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets
• Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor
• Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities
• Responsible for customer satisfaction and transaction survey results conducted for project management community
• Defining project goals and delivery plans, KPIs for project managers and objectives
• Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production
• Directly responsible for improving and maintaining long-term customer satisfaction goals
• Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor
• Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting
• Provide guidance to other PMs while working with the assigned major account
• Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program
• Serve as an escalation point for the customer

Requirements

• At least eight to ten years of account & customer management experience

• At least three years of management experience

• Knowledge of both theoretical and practical aspects of project management

  • PMI Certification is an asset

• Contact Center industry background (Avaya, Cisco) and strong technical orientation

• Software / solution deployment projects delivery experience in the IT world

• Experience working in multi-culture environment, serving regional and global customers

• Bachelor or Masters degree in IT management or Business preferred

Competencies

• Customer Management

  • Excellent communication and presentation skills, mainly with executives
  • Understand the client business and technical environment – be a business enabler
  • Able to identify potential challenges, mitigate risks and manage escalations

• Account Management

  • Strategic – be able to anticipate down the road initiatives with clients
  • Good business and financial understanding
  • Lead team and processes on time-on budget-on quality

• Leadership and management

  • Ability to develop, drive, and contribute in a high performance team
  • Ability to manage a team in matrix environment
  • Ability to partner, align and coordinate with the sales team.

Key Success Factors

• Delivery performance
• Customer Satisfaction – internal and external
• Business growth; new services booking and reoccurring revenue
• Optimization of P&L

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE is looking for a Project Manager to join our Professional Services team. This role is responsible for directing and managing project development and delivery from beginning to end, setting and continually managing project expectations with team members and stakeholders, defining project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners, and developing project plans, diagrams, and communications documents.

How will you make an impact?

• Plan and schedule project timelines and milestones using appropriate tools and track deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Build, develop, and grow any business relationships vital to the success of the project
• Collect sign-off confirming the customer’s agreement on project completion and “acceptance”
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
• Develop best practices and reusable tools for project execution and management

Have you got what it takes?

• ​Bachelor’s degree in Business Management or related field or related work experience required

• 6+ years in a customer facing project management role delivering SaaS solutions

• Experience in call recording or telephony industry

• Strong project management skills in planning and coordination for timely delivery

• Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables

• Understanding of technology and software development cycle

• Resource management skills

• Risk management skills

• Organized and comfortable planning several months in advance​

You will have an advantage if you also have:

• PMI certification desired

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

#LI-Remote

Requisition ID: 10997

Reporting into:  Manager, Program Management

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

We are looking for an BD & Growth Ops Manager to join our team in Tallinn, Lisbon, Berlin, or Stockholm

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role

As BD & Growth Ops Manager, you will be the execution backbone of the Growth & Business Development function within Bolt’s Autonomous Mobility division at the global level. Reporting to the Global Head of Growth & BD, you will own the operational excellence of the growth & BD function - from financial modelling, program management and reporting, partner coordination, commercial analytics, and cross-functional collaboration.

You may have to accompany the team externally in operational and partner meetings, (30-40% travel schedule), and be the point of accountability for execution quality across all AV growth & BD workstreams.

Main tasks and responsibilities:

• Commercial and financial modelling: Build and maintain financial models for partnership deals - rev share structures, unit economics, scenario analysis, and deal feasibility assessments - from briefs provided by the Sr. Director.

• Program management and reporting: Own the AV Growth & BD function’s program management infrastructure - OKR tracking, reporting cadences, exec dashboards, and progress reporting to senior leadership.

• Partnership operations: Manage the end-to-end operational workflow for external partnerships, including NDA and contract process tracking, external engagement scheduling, and logistics coordination.

• Partnership decks: Produce structured, high-quality partnership presentations - from data packaging and narrative structure to final formatting - based on strategic direction from the team.

• Stakeholder coordination: Manage partner relationships at the operational level. Maintain communication cadences, coordinate cross-functional input, and represent the team externally in relevant meetings.

• Commercial analytics: Build and maintain dashboards and trackers for deal performance, pipeline health, and partnership KPIs. Support data-driven decision-making across the function.

• Research and synthesis: Conduct and synthesize market, competitive, and partner intelligence to support strategic decisions and partnership evaluations.

• Admin process ownership: Own all administrative workflows around BD & growth engagements - coordinating meetings, logistics, NDA status tracking, and contract admin coordination with legal teams.

Exposure to mobility, logistics, or platform partnership businesses is a plus.

.

About you:

• 4-5 years of experience in business development, or operations experience in fast tech companies in Europe and / or Big 4 consulting.
• Strong modelling skills - build prioritisation models, build rev share models, unit economics, and scenario analyses from a brief, not just format AI generarted ones.
• Proven program management discipline - OKR tracking, reporting cadences, chasing internal & external stakeholders, and structured delivery in fast-paced environments.
• Stakeholder management ability - comfortable holding partner relationships and operational conversations independently.
• Executive-level written and verbal communication - able to produce crisp decks, reports, and outreach.
• Experience owning cross-functional process - legal, commercial, compliance workflows (NDAs, contracts - process management, not legal drafting).
• Comfortable with 30-40% travel across Europe for partner meetings and team engagements.
• Proficiency in Google Workspace (Sheets, Slides, Docs) and familiarity with project management tools.
• Automotive experience is a big plus

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

* Some perks may differ depending on your location and role.

#LI-Hybrid

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are looking for a highly motivated and experienced Specialist – Services Program Manager to lead complex delivery programs within our Actimize Professional Services organization. This role is ideal for someone with strong program management expertise, deep stakeholder engagement skills, and experience delivering large-scale enterprise cloud-based projects.

You are someone who thrives in a fast-paced, customer-focused environment and is passionate about driving end-to-end delivery excellence. If you enjoy leading cross-functional teams, managing global stakeholders, and ensuring successful program execution across multiple streams, this role is for you.

Become part of a team that works with global financial institutions to deliver mission-critical AML, Financial Crime, and Compliance solutions powered by NICE Actimize.

How will you make an impact?

As a Specialist – Services Program Manager, you will:

• Lead end-to-end program delivery lifecycle including requirements, design, implementation, testing, and deployment
• Govern large-scale, multi-stream programs, ensuring adherence to scope, schedule, and budget
• Act as the primary interface between business, technical teams, and Global Talent Center (GTC)
• Build and maintain strong relationships with client stakeholders across all levels
• Drive delivery excellence by managing risks, dependencies, and escalations
• Collaborate with global NICE teams to ensure smooth execution and issue resolution
• Provide executive-level reporting and insights to stakeholders
• Ensure adherence to NICE processes, governance, and Code of Ethics

Key Responsibilities

• Own and lead full delivery lifecycle execution for Actimize programs
• Monitor and govern multiple workstreams across global teams
• Identify and mitigate delivery risks, conflicts, and dependencies
• Manage escalations and drive corrective action planning
• Prepare and present executive-level dashboards, statuses, and reports
• Collaborate across R&D, Implementation, and Customer teams
• Ensure compliance with delivery standards and governance models
• Support customer engagement and drive program success outcomes

Have you got what it takes?

Required Skills & Experience

• 8+ years of overall experience in IT services / technology delivery
• 5+ years of project/program management experience
• Mandatory experience managing large-scale enterprise cloud-based projects
• Strong understanding of SDLC (Waterfall methodology)
• Hands-on experience with MS Project or similar tools
• Experience in Financial Services / Capital Markets / Investment Banking domain
• Excellent communication and stakeholder management skills
• Proven ability to operate in global, matrix environments

Certifications & Education

• PMP or Prince2 certification (mandatory)
• Bachelor’s degree or equivalent

Nice to Have

• Experience with NICE Actimize implementations or programs
• Exposure to AML, Financial Crime, or Compliance platforms

Work Model

• Shift: EMEA (12:30 PM – 9:30 PM IST)
• Hybrid Model: Minimum 2 days/week from NICE Pune office

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10919

Reporting into: Group Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The Directed Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high-value and strategic content targets - ensuring that the AlphaSense Expert Transcript Library (ETL) delivers comprehensive coverage to our users. The Directed Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against - ensuring that the interviews with those experts are of the highest-possible quality and relevance.

About the Role:

Reporting to the Sector Lead, Directed Content, our Project Managers are the process and project management lynchpins of the Directed Content engine - responsible for defining the research scope and angles of Directed Content projects that guide the work of our Analysts. Project Managers are accountable for understanding what expert profiles are most relevant to client interest in their sectors of coverage - leveraging Director of Research insights, Client Contributor feedback, user engagement data, and the AlphaSense platform itself to guide an understanding of what will deliver the deepest and most relevant insights to Expert Transcript Library clients. Project Managers are also responsible for ensuring the day-to-day productivity of Analysts on their team, coaching Analysts on their sourcing strategies and ensuring that Analysts efforts are yielding high-quality results.

About the Team:

The Directed Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high-value and strategic content targets - ensuring that the AlphaSense Expert Transcript Library (ETL) delivers comprehensive coverage to our users. The Directed Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against - ensuring that the interviews with those experts are of the highest-possible quality and relevance.

About the Role:

Reporting to the Sector Lead, Directed Content, our Project Managers are the process and project management lynchpins of the Directed Content engine - responsible for defining the research scope and angles of Directed Content projects that guide the work of our Analysts. Project Managers are accountable for understanding what expert profiles are most relevant to client interest in their sectors of coverage - leveraging Director of Research insights, Client Contributor feedback, user engagement data, and the AlphaSense platform itself to guide an understanding of what will deliver the deepest and most relevant insights to Expert Transcript Library clients. Project Managers are also responsible for ensuring the day-to-day productivity of Analysts on their team, coaching Analysts on their sourcing strategies and ensuring that Analysts efforts are yielding high-quality results.

Who You Are

• Client-focused: You’re passionate about understanding client needs and delivering high-impact content that drives value.
• Strategic thinker: You connect client challenges, industry trends, and company dynamics to identify the right experts and insights.
• Research-driven: You use both qualitative and quantitative data to make informed decisions and are comfortable leveraging tools such as AlphaSense and Tableau.
• Industry expert: You possess deep expertise in one or more of the following areas: Healthcare, Technology, Media & Telecoms, or Expert Insights, with a comprehensive understanding of the companies, market trends, competitive dynamics, and emerging themes shaping your sector(s) and influencing client research priorities
• Highly organized: You can effectively manage multiple projects, stakeholders, and deadlines in a fast-paced environment.
• Proactive self-starter: You consistently identify opportunities to improve outcomes and take ownership to drive results.
• Efficiency-minded: You look for ways to scale processes, improve workflows, and maximize team impact.
• Collaborative: You thrive in cross-functional environments and build strong relationships with Directors of Research, Client Contributors, and other stakeholders to drive execution and deliver results.

What You’ll Do:

• Own your sector: Be the go-to expert in Healthcare OR Technology, Media & Telecoms and/or Expert Insights, staying ahead of the key trends, companies, market developments, and investable themes shaping your coverage area
• Drive research execution: Launch and manage research projects based on client demand, sector priorities, and market developments.
• Shape project strategy: Define research angles, expert criteria, and vetting questions to ensure high-quality outcomes.
• Ensure expert quality: Review and approve expert profiles, providing feedback to maintain a best-in-class expert network.
• Lead pod performance: Run regular team huddles, track project progress, and manage workload allocation across Analysts.
• Deliver operational excellence: Monitor project activity, scheduling, compliance, expert engagement, and key performance metrics.
• Coach and develop Analysts: Provide ongoing guidance, feedback, and support to elevate sourcing quality and execution.
• Partner cross-functionally: Collaborate closely with Directors of Research, Sector Leads, Client Contributors, and Contributor Relations teams to align on client needs and emerging opportunities.
• Build sector expertise: Continuously refine knowledge resources, support onboarding, and help strengthen team-wide expertise within your coverage area.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Role Description

As the Engineering Manager of the Ads Advanced Signals Team at Reddit, you’ll lead the team responsible for the APIs, integrations, and tooling that power both inbound and outbound signals for Reddit Ads, which includes helping advertisers

What You’ll Do

Ads Advanced Signals Technical Vision

Your primary mission will be to scale and evolve the APIs, integrations, and tooling that power Reddit’s off-platform signals ecosystem. This includes both collecting high-quality inbound signals and delivering outbound data products that advertisers and partners use to measure and optimize performance. There is significant room to guide technical vision that will have a meaningful impact on Reddit’s ads business.

Execution

You will own the execution of your team’s roadmap and be accountable for consistent, predictable delivery. You will prioritize both planned projects and emergent asks. You will coach Tech Leads on project management and empower your team to execute autonomously. You will identify risks and proactively communicate them both internally and externally.

Career Development

You will help your engineers identify career goals and create development plans to achieve them. You will constantly seek opportunities to push your engineers & managers outside their comfort zone and turn followers into leaders.

Quality Control

You will work with your team to develop processes and tooling that constantly improve the quality of our products and systems, ensuring that they meet product requirements, customer needs, and SLAs.

Organizational Alignment

You will serve as a thought partner to product and upper management to ensure your team’s plans align with company goals. You will become an expert in the digital ads business and our customer needs. You will participate in and challenge prioritization decisions. You will communicate your team’s work and set expectations with external stakeholders.

Responsibilities:

• Manage and lead a team of engineers building products, APIs, and data integrations for collecting and distributing off-platform signals
• Drive adoption of Reddit’s Conversions API, and associated integrations by creating strong developer experiences
• Own a roadmap spanning inbound signals collection and outbound measurement/reporting capabilities
• Collaborate with cross-functional teams, including Product, Data Science, Sales, Solutions, and Business Engineering, to improve advertiser outcomes and drive revenue
• Set team goals and objectives, and track progress toward achieving them
• Identify and develop talent within the team and provide mentorship and career development opportunities

Qualifications

• 2+ years of experience leading engineering teams & atleast 5+ years of experience as a software engineer

• Experience in Ads domain;

  •  (Nice to have) - Ads domains that leverages conversion signals, signals integrations, mobile measurement partner integrations, and measurement vendor integrations

• Experience partnering with product managers and designers to build new products

• Strategic Thinking: Ability to develop and communicate a clear, compelling technical strategy that supports broader company objectives and addresses the needs of internal customers.

• Impact-Driven Mindset: Passion for developing scalable, well-designed, and responsible solutions that drive business value.

• Exceptional Communication & Collaboration: Strong interpersonal skills and a collaborative mindset, with the ability to effectively communicate complex technical topics to diverse audiences and build strong relationships with cross-functional partners

Perks and Benefits:

• 100% remote opportunity (we have 4 office locations for hybrid/onsite work preference in NY, SF, LA and Chicago)
• Competitive salary and equity options
• Comprehensive health benefits (medical, dental, vision) & workplace perks (home office set up stipend etc)
• Generous 401k matching
• Flexible vacation policy
• Paid parental leave (4+ months)
• Family planning support
• Paid volunteer time off

#LI-AS1

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$217,000—$303,900 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Reddit is continuing to grow our teams with the best talent. This role is completely remote friendly within the United States. If you happen to live close to one of our physical office locations (San Francisco, Los Angeles, New York City & Chicago) our doors are open for you to come into the office as often as you’d like.

At Reddit, we work hard to earn our users’ trust every day as we pursue our vision to create a welcoming experience where anyone in the world feels a sense of belonging. We’re looking for a high-autonomy Engineering Manager to own the strategy, development, and scaling of Reddit’s Safety Experience Team. In this role, you will lead a high-impact engineering team dedicated to protecting our users and moderators from bad actors and malicious behavior.

You will have full ownership over building the next generation of scalable safety tooling and automated defense systems that empower our global moderator community and equip our internal admin teams to safeguard the platform at scale. If you are an ambitious leader who thrives in ambiguous spaces, loves giving engineers a high degree of autonomy, and is excited by the massive leverage of securing one of the most popular websites in the world using AI, then you’ve found the right place.

Responsibilities:

• Lead a high-impact team of 13 engineers enabling automated AI training and human-in-the-loop workflows at the core of Reddit’s safety strategy
• Own the user-facing tools used by moderators to define and automatically enforce the rules in their communities
• Own the centralized platform used by admins to train AI models for content and behavior detection at scale, process reports and appeals, and investigate suspicious users and activity
• Partner cross-functionally with Product, Data Science, ML, and Operations to define and execute an AI-first platform strategy capable of supporting a 10x surge in scale while slashing incident response from days to seconds

Required Qualifications:

• Track record of directly managing and scaling larger engineering teams (10+ ICs) across full-stack and backend systems architectures
• Deep technical competence in full-stack engineering or architecture, with solid experience in large-scale distributed systems
• Able to set a roadmap for a team and its members, and deliver results with a strong customer and business focus.
• Desire to coach a team, regularly gathering and providing feedback to your team and fostering a healthy team culture.
• Customer focused and self-directed, innovative, biased towards action in fast-paced environments.
• Familiarity with or strong interest in AI/ML engineering practices, specifically around serving, prompt engineering, or productionizing LLM/classical workflows at scale .

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

#LI-SP1

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$217,000—$303,900 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join us!

Figma’s platform helps teams bring ideas to life — and Data Science is central to how we measure, improve, and scale it. We’re on a mission to make data self-serve for every Figmate: moving from a world where every data question requires filing a request to a DS or DE, to one where anyone can ask a question in plain language and get a trustworthy answer in minutes. We’re hiring Figma’s first dedicated Technical Program Manager for Data Science to own that mission — driving our multi-phase Self-Serve Analytics program from semantic layer expansion through the Figma Data Assistant, while building the operational foundation for a growing DS org.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own end-to-end program delivery for Figma’s Self-Serve Analytics initiative that includes semantic layer expansion, Slack bot launch, automated eval framework, and the Figma Data Assistant
• Coordinate delivery across Data Engineering, DS ICs, Security, IT, and business stakeholders (Sales, Product, Finance, Research) to expand self-serve data coverage and drive adoption
• Lead the governance and security work stream: work with Security and IT on LLM data access policies, PII guardrails, access controls, and LLM provider approvals
• Drive adoption and change management — build champion networks, run training programs, and meet Figmates where they work (Slack, Notion) to shift from request-based to self-serve data culture
• Build and maintain DS org operations: planning cycles, headcount tracking, onboarding programs, and team rhythms for a growing org
• Own program-level success metrics: % of data questions answered via self-serve, time-to-insight, DS ad-hoc request volume reduction
• Work closely with peer TPMs & Data Scientists (AI, Infra, Performance) to coordinate on overlapping platform programs and shared data infrastructure needs

We’d love to hear from you if you have:

• 5+ years of technical program management experience (or equivalent) driving data infrastructure, analytics platform, or data democratization programs
• Hands-on experience with modern data stacks: you’re comfortable discussing semantic layers, data catalogs, BI tooling (Hex, Sigma), and AI-powered query interfaces (Cortex Analyst, RAG) at a program level
• A track record of driving adoption — not just shipping internal tools, but changing behavior across technical and non-technical audiences through change management, enablement, and champion programs
• Strong cross-functional program delivery: planning, dependency management, stakeholder alignment across deeply distributed teams

While it’s not required, it’s an added plus if you also have:

• Hands-on familiarity with dbt, Snowflake Semantic Views, Acryl, Dagster, or similar data engineering tooling
• Experience building or scaling eval frameworks for AI-generated outputs (golden SQL, accuracy dashboards, regression detection)
• Background in data-driven product analytics or developer tools — understanding of how DS ICs work with PMs and EMs and driving alignment on requirements
• Strong bias to action, self-motivation and curiosity, with a desire to bring people together in a fast-paced environment

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range:

$185,000—$317,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.

About AlphaSense:

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

The Directed Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high-value and strategic content targets - ensuring that the AlphaSense Expert Transcript Library (ETL) delivers comprehensive coverage to our users. The Directed Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against - ensuring that the interviews with those experts are of the highest-possible quality and relevance.

About the Role:

Reporting to the Sector Lead, Directed Content, our Project Managers are the process and project management lynchpins of the Directed Content engine - responsible for defining the research scope and angles of Directed Content projects that guide the work of our Analysts. Project Managers are accountable for understanding what expert profiles are most relevant to client interest in their sectors of coverage - leveraging Director of Research insights, Client Contributor feedback, user engagement data, and the AlphaSense platform itself to guide an understanding of what will deliver the deepest and most relevant insights to Expert Transcript Library clients. Project Managers are also responsible for ensuring the day-to-day productivity of Analysts on their team, coaching Analysts on their sourcing strategies and ensuring that Analysts efforts are yielding high-quality results.

About the Team:

The Directed Content Team is an integral part of the Expert Insights group, generating thousands of calls each quarter on high-value and strategic content targets - ensuring that the AlphaSense Expert Transcript Library (ETL) delivers comprehensive coverage to our users. The Directed Content team is responsible for identifying, recruiting, and onboarding the best possible experts from around the world based on the targets and topics we are looking to generate content against - ensuring that the interviews with those experts are of the highest-possible quality and relevance.

About the Role:

Reporting to the Sector Lead, Directed Content, our Project Managers are the process and project management lynchpins of the Directed Content engine - responsible for defining the research scope and angles of Directed Content projects that guide the work of our Analysts. Project Managers are accountable for understanding what expert profiles are most relevant to client interest in their sectors of coverage - leveraging Director of Research insights, Client Contributor feedback, user engagement data, and the AlphaSense platform itself to guide an understanding of what will deliver the deepest and most relevant insights to Expert Transcript Library clients. Project Managers are also responsible for ensuring the day-to-day productivity of Analysts on their team, coaching Analysts on their sourcing strategies and ensuring that Analysts efforts are yielding high-quality results.

Who You Are

• Client-focused: You’re passionate about understanding client needs and delivering high-impact content that drives value.
• Strategic thinker: You connect client challenges, industry trends, and company dynamics to identify the right experts and insights.
• Research-driven: You use both qualitative and quantitative data to make informed decisions and are comfortable leveraging tools such as AlphaSense and Tableau.
• Industry expert: You possess deep expertise in one or more of the following areas: Healthcare, Technology, Media & Telecoms, or Expert Insights, with a comprehensive understanding of the companies, market trends, competitive dynamics, and emerging themes shaping your sector(s) and influencing client research priorities
• Highly organized: You can effectively manage multiple projects, stakeholders, and deadlines in a fast-paced environment.
• Proactive self-starter: You consistently identify opportunities to improve outcomes and take ownership to drive results.
• Efficiency-minded: You look for ways to scale processes, improve workflows, and maximize team impact.
• Collaborative: You thrive in cross-functional environments and build strong relationships with Directors of Research, Client Contributors, and other stakeholders to drive execution and deliver results.

What You’ll Do:

• Own your sector: Be the go-to expert in Healthcare OR Technology, Media & Telecoms and/or Expert Insights, staying ahead of the key trends, companies, market developments, and investable themes shaping your coverage area
• Drive research execution: Launch and manage research projects based on client demand, sector priorities, and market developments.
• Shape project strategy: Define research angles, expert criteria, and vetting questions to ensure high-quality outcomes.
• Ensure expert quality: Review and approve expert profiles, providing feedback to maintain a best-in-class expert network.
• Lead pod performance: Run regular team huddles, track project progress, and manage workload allocation across Analysts.
• Deliver operational excellence: Monitor project activity, scheduling, compliance, expert engagement, and key performance metrics.
• Coach and develop Analysts: Provide ongoing guidance, feedback, and support to elevate sourcing quality and execution.
• Partner cross-functionally: Collaborate closely with Directors of Research, Sector Leads, Client Contributors, and Contributor Relations teams to align on client needs and emerging opportunities.
• Build sector expertise: Continuously refine knowledge resources, support onboarding, and help strengthen team-wide expertise within your coverage area.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• AlphaSense never asks candidates to pay for job applications, equipment, or training.
• All official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

About the Senior Engineering Manager, Core Platform at Headspace:

Headspace is on a mission to provide every person access to lifelong mental health support . We’re looking for a Senior Manager with deep technical expertise to lead our Core Platform team - delivering common capabilities across all of our Consumer and Business customers. As a Senior Manager of Core Platform at Headspace you will have meaningful opportunities to profoundly  impact the future of mental health care for our 70 million users.

The Core Platform team is the foundation every Headspace experience is built on—powering authentication, payments, entitlements, and shared services across our B2B and direct-to-consumer customers. Getting this right is essential to our mission and our ability to scale. We need an experienced leader who can drive the technical strategy, grow a high-performing engineering team, and ensure every product team at Headspace can build on a reliable, extensible platform.

The right platform investments don’t just reduce toil,  they directly accelerate every product team’s ability to ship, and this leader will be expected to quantify and communicate that impact. A big goal needs talented people, so come join us and give your day job a sense of purpose!

What you will do:

• Lead, attract, and grow stellar technical talent
• Develop and drive strategic roadmaps for delivering rich, common capabilities to customers
• Partner closely with product and engineering leaders across B2B and direct-to-consumer offerings to identify where common platform capabilities can replace bespoke solutions, reducing maintenance overhead, and accelerating feature delivery. Translate those opportunities into a platform roadmap with clear business impact.
• Partner with Cloud/Ops, Security, and cross-functional engineering teams to ensure platform services meet availability, compliance, and operational standards, and proactively identify gaps before they become incidents
• Distill complexity for technical and non-technical audiences
• Partner with Principal Engineers to identify architectural gaps, evaluate build-vs-buy tradeoffs, and ensure platform technical direction is grounded in real engineering pain points across the org.
• Effectively prioritize tradeoffs between reducing tech debt and developing new capabilities
• Explore new technologies to support the future state of our business
• Model tenacity and resilience in the day to day

What you will bring:

Required Skills:

• 7+ years leading, building and developing top performing software development teams
• Experience delivering software within a mobile development environment
• Experience building and operating high-availability, distributed backend systems (auth, payments, identity, or similar)
• Demonstrated ability to manage platform migrations or large-scale refactors without disrupting dependent teams
• Track record of building or improving observability stacks (e.g., Datadog, OpenTelemetry, or similar) not just instrumenting systems but using data to drive engineering decisions
• Track record of technical and functional stakeholder management, including an ability to distill complexity for both technical and non-technical audiences
• Experience building and executing on cross-functional roadmaps, building OKRs and milestones
• BS degree or higher in Computer Science, Computer Engineering, or other STEM major (Science, Technology, Engineering or Math) or equivalent experience

Preferred Skills:

• Experience as a technical leader with a track record of delivering results and making progress in a fast changing, ambiguous problem space
• Ability to articulate, influence, and drive changes across multiple teams and levels of stakeholders
• Background working in a health tech, fintech, or similarly regulated industry where compliance and security are first-class concerns

Location: This role is open to candidates across the US, with preferred locations in San Francisco, CA (hybrid), New York City, NY (remote), and Seattle, WA (remote). Candidates must permanently reside in the US full-time.

If your primary residence is in the greater San Francisco Bay Area, this role follows our hybrid model, with 3 days per week in office to support in-person collaboration. Your recruiter will share more details.

Pay & Benefits:

The anticipated new hire base salary range for this full-time position is $162,000-$225,000 + equity + benefits.

For candidates based in San Francisco, New York City, or Seattle, a separate salary range of $207,000-$258,750 applies, consistent with our location-based compensation philosophy.

Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training.

Your recruiter will provide more details on the specific salary range for your location during the hiring process.

At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process.

About Headspace

Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it.

At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come.

Why You’ll Love Working Here:

• A mission that matters—with impact you can see and feel
• A culture that’s collaborative, inclusive, and grounded in our values
• The chance to shape what mental health care looks like next
• Competitive pay and benefits that support your whole self

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program .

Privacy Statement

All member records are protected according to ourPrivacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company’s benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment.

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Role Description

As the Engineering Manager of the Ads Advanced Signals Team at Reddit, you’ll lead the team responsible for the APIs, integrations, and tooling that power both inbound and outbound signals for Reddit Ads, which includes helping advertisers

What You’ll Do

Ads Advanced Signals Technical Vision

Your primary mission will be to scale and evolve the APIs, integrations, and tooling that power Reddit’s off-platform signals ecosystem. This includes both collecting high-quality inbound signals and delivering outbound data products that advertisers and partners use to measure and optimize performance. There is significant room to guide technical vision that will have a meaningful impact on Reddit’s ads business.

Execution

You will own the execution of your team’s roadmap and be accountable for consistent, predictable delivery. You will prioritize both planned projects and emergent asks. You will coach Tech Leads on project management and empower your team to execute autonomously. You will identify risks and proactively communicate them both internally and externally.

Career Development

You will help your engineers identify career goals and create development plans to achieve them. You will constantly seek opportunities to push your engineers & managers outside their comfort zone and turn followers into leaders.

Quality Control

You will work with your team to develop processes and tooling that constantly improve the quality of our products and systems, ensuring that they meet product requirements, customer needs, and SLAs.

Organizational Alignment

You will serve as a thought partner to product and upper management to ensure your team’s plans align with company goals. You will become an expert in the digital ads business and our customer needs. You will participate in and challenge prioritization decisions. You will communicate your team’s work and set expectations with external stakeholders.

Responsibilities:

• Manage and lead a team of engineers building products, APIs, and data integrations for collecting and distributing off-platform signals
• Drive adoption of Reddit’s Conversions API, and associated integrations by creating strong developer experiences
• Own a roadmap spanning inbound signals collection and outbound measurement/reporting capabilities
• Collaborate with cross-functional teams, including Product, Data Science, Sales, Solutions, and Business Engineering, to improve advertiser outcomes and drive revenue
• Set team goals and objectives, and track progress toward achieving them
• Identify and develop talent within the team and provide mentorship and career development opportunities

Qualifications

• 2+ years of experience leading engineering teams & atleast 5+ years of experience as a software engineer

• Experience in Ads domain;

  •  (Nice to have) - Ads domains that leverages conversion signals, signals integrations, mobile measurement partner integrations, and measurement vendor integrations

• Experience partnering with product managers and designers to build new products

• Strategic Thinking: Ability to develop and communicate a clear, compelling technical strategy that supports broader company objectives and addresses the needs of internal customers.

• Impact-Driven Mindset: Passion for developing scalable, well-designed, and responsible solutions that drive business value.

• Exceptional Communication & Collaboration: Strong interpersonal skills and a collaborative mindset, with the ability to effectively communicate complex technical topics to diverse audiences and build strong relationships with cross-functional partners

Perks and Benefits:

• 100% remote opportunity (we have 4 office locations for hybrid/onsite work preference in NY, SF, LA and Chicago)
• Competitive salary and equity options
• Comprehensive health benefits (medical, dental, vision) & workplace perks (home office set up stipend etc)
• Generous 401k matching
• Flexible vacation policy
• Paid parental leave (4+ months)
• Family planning support
• Paid volunteer time off

#LI-AS1

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$217,000—$303,900 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com.

Reddit is continuing to grow our teams with the best talent. This role is completely remote friendly within the United States. If you happen to live close to one of our physical office locations (San Francisco, Los Angeles, New York City & Chicago) our doors are open for you to come into the office as often as you’d like.

At Reddit, we work hard to earn our users’ trust every day as we pursue our vision to create a welcoming experience where anyone in the world feels a sense of belonging. We’re looking for a high-autonomy Engineering Manager to own the strategy, development, and scaling of Reddit’s Safety Experience Team. In this role, you will lead a high-impact engineering team dedicated to protecting our users and moderators from bad actors and malicious behavior.

You will have full ownership over building the next generation of scalable safety tooling and automated defense systems that empower our global moderator community and equip our internal admin teams to safeguard the platform at scale. If you are an ambitious leader who thrives in ambiguous spaces, loves giving engineers a high degree of autonomy, and is excited by the massive leverage of securing one of the most popular websites in the world using AI, then you’ve found the right place.

Responsibilities:

• Lead a high-impact team of 13 engineers enabling automated AI training and human-in-the-loop workflows at the core of Reddit’s safety strategy
• Own the user-facing tools used by moderators to define and automatically enforce the rules in their communities
• Own the centralized platform used by admins to train AI models for content and behavior detection at scale, process reports and appeals, and investigate suspicious users and activity
• Partner cross-functionally with Product, Data Science, ML, and Operations to define and execute an AI-first platform strategy capable of supporting a 10x surge in scale while slashing incident response from days to seconds

Required Qualifications:

• Track record of directly managing and scaling larger engineering teams (10+ ICs) across full-stack and backend systems architectures
• Deep technical competence in full-stack engineering or architecture, with solid experience in large-scale distributed systems
• Able to set a roadmap for a team and its members, and deliver results with a strong customer and business focus.
• Desire to coach a team, regularly gathering and providing feedback to your team and fostering a healthy team culture.
• Customer focused and self-directed, innovative, biased towards action in fast-paced environments.
• Familiarity with or strong interest in AI/ML engineering practices, specifically around serving, prompt engineering, or productionizing LLM/classical workflows at scale .

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

#LI-SP1

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/.

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$217,000—$303,900 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.